![]() ![]() ![]() Contacting Optimum to initiate arbitration can get them to act - some customers with severe complaints against companies like Optimum / Altice get compensation in the thousands of dollars. To initiate arbitration, the first step is to contact Optimum / Altice at their legal address with a legal notice. (Optimum’s contract is written to avoid class action lawsuits in regular court). It often gets customers what they want, but can take some navigation.ĭemand Consumer Arbitration from Optimum under your Optimum contract.Īrbitration is a type of dispute resolution that lets you bring your dispute with Optimum / Altice to an independent arbitrator who acts like as judge. You can learn how to sue Optimum and what steps to follow. Sending a demand letter to contact Optimum / Altice at their legal address is an initial step in the Small Claims process. You can also consider an Optimum lawsuit.īegin Small Claims Court proceedings by contacting Altice USA at their legal address. ![]() This might give you the resolution you need especially for account or billing problems. When customer service can’t solve your problem, what’s the next way to try to contact Optimum? For a lot of dissatisfied Optimum, the next step is to file a complaint against Optimum. How do I Contact Optimum (Altice) with a Legal Complaint? (Take caution: some customers have reported hostile and aggressive responses from companies when they try this out.) While you won’t get through to a senior executive themselves, his or her personal assistant may transfer you to an escalated customer service process. Who are the top Executives at Optimum to ask for? Use the Altice USA site, or an outside org chart to find out. So if you are trying to reach someone at Optimum headquarters, making contact over social media can be a place to start.Ĭall the main line for Altice / Optimum’s Corporate Offices at (516) 803-2300.Īt this direct line to Optimum’s corporate office you can use the phone directory to look up senior Optimum executives like the CEO or General Counsel (the top lawyer). Tweet at Optimum’s customer case team at companies run their social media accounts from the main office. However, if you are trying to reach a real person at Optimum headquarters, here are some ideas: But complaints to Optimum headquarters may be redirected to other teams instead. Many companies use this team to handle the most severe customer complaints. Unlike many other cable companies, in our experience Optimum may not have an “Executive Customer Support” team at Optimum headquarters. How do I Contact a Real Person at Optimum? (or their parent company Altice?) However, if you are trying to find ways to contact Optimum, you probably already tried those options, and are looking to contact a real person at Optimum who has the authority to fix your problem. If phone calls are not your thing, or your issue is better with a written explanation, you could try through their online customer service at. You might start trying to contact Optimum on their Main Customer Service line 88. Many customers have problems with Optimum return fees and they need help from customer service. Allow up to ten minutes for the router to properly reboot before checking internet functionality.So you have a problem with Optimum - maybe they are overbilling you, a salesperson misled you, or they won’t provide a rebate they promised. To manually reset your router first unplug the equipment from its power source, wait ten seconds, and replug the equipment back in. If you are still experiencing spotty connection in certain rooms in your home, consider a Wi-Fi extender to optimize the speed and range of your connection in trouble areas. Electronic devices such as microwaves and cordless phones may also interfere with signal, so place your router away from these devices if possible. Routers send signal in all directions so try and find a central location that is unobstructed from building materials such as brick or concrete. When choosing a location for your Wi-Fi router it is important to consider factors that may impede your signal. If you are curious if your internet trouble is related to service outages, login to your Optimum account and navigate to “Service Status” for updates on potential outages. Don’t want to wait? Use our troubleshooting and quick guide below to find solutions to common issues and resolve service issues without having to contact an Optimum representative. ![]()
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